תפריט צד

IT Support

The IT team of the Aerospace Engineering Department consists of Zvi Bar-Deroma and Eli Sheskin. They may be contacted via e-mail: ae-it@technion.ac.il
Supported are Microsoft Windows clients platforms (currently windows 7 and windows 8), as well as limited support for linux platforms.

Presale support
The IT staff will assist in defining requirements, configuring as per Technion purchasing department’s rules.

Installation of software on the department’s/researchers’ computers
Software installed on windows computers include a default set, and other optional items. The most commonly requested programs at the department are listed here. Some of the default and optional programs mentioned are part of the Technion centrally licensed software, as per the catalog of software provided by the division of Computers and Information Systems, aka CIS. For information about licensing of Microsoft software, please refer to CIS. Note that some of the software licensed by the Technion is offered for use without any charges or bureaucracies, while others may require some formal actions and/or payments. Most software may be installed on Technion/TRDF computers, and not on private computers. The specifics about each software are available at the catalog mentioned above.
In addition, an attempt will be made to install other requested software, whether provided by the user or from the Internet. In any case, all installations must abide by the licensing requirements and not contradict any law or Technion/department rules.

Computer hardware and software problems
These are addressed by contacting the IT team by email ae-it@technion.ac.il. In addition, you can use the helpdesk service of CIS.
Our ability to diagnose and repair hardware problems is limited.
For computers that are not under warranty anymore, it is suggested to consider the hardware service provided by an external company through CIS.
Another “protective” service to consider is the insurance of home computers and portable computers. Information is available from CIS.
Along these lines, we strongly suggest backing up your computers. A backup service is available at the Technion, details are available here.

Infrastructure

Communication:
Ethernet sockets are available in almost all department locations, as well as wireless (Wi-Fi) coverage (except at the Jet Propulsion labs). Please note that it is forbidden to setup your own Wi-Fi Access Point (sometimes referred to as “wireless router”).  In order to attach networked devices to the wired network, the approval of the IT-support team must be sought.
The following are entitled to one active (“hot”) Ethernet socket at the department, free of charge:  staff members (academic and administrative/technical), graduate students who have offices at the faculty, long-term visitors, postdoctoral fellows and volunteers. Ethernet sockets at the labs are handled by and at the expense of the respective labs.
Academic staff members who wish to use additional Ethernet sockets, for themselves or for their staff (technical, students and so on) may do so at their own expense. For more information, contact the IT team via e-mail: ae-it@technion.ac.il

Note:  privately owned computers should use Wi-Fi for communication.

Public equipment:
Two computers farms, intended mainly for students’ use, are available. An undergraduates’ computer farm located in room 239, while a small graduates’ farm is located in room 114. The list of software installed in these farms is available here.
Printers are available in the computer farms, in the Monaster research wing and in the library. Printing fees are payed by a rechargeable card that can be purchased at the secretariat, or by credit card.
Network scanning is one of the functions of the copier in room 215, usage instructions are available near the copier (no charge).

Department Mailing lists
There are several department mailing lists, operated by the Technion “listserv” system.
Click here to see a graphical representation of the relationship between these lists and here for a table with details of the lists.

Email
Everyone at the Technion is eligible to use its email systems on the Office 365 cloud service. For more information, see here.

Active Directory (AD) at the department
Most windows-based computers at the department are Active Directory members. To use such a computer, one needs an AD account. Students’ accounts are opened automatically. Others have to refer to the department IT staff. These accounts, as well as central Technion accounts, can be managed through the “cis-account” utility. These accounts have a network drive “H:”. This drive, although limited in size, is backed up regularly. If the drive’s allocation is too small, users may requests to enlarge the quota by sending an email to:
ae-it@technion.ac.il specifying their needs and explaining the intended use.

Remote communication
The Technion has support for communication from remote networks (LAN) and for work from home, see here.

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Technion – Israel Institute of Technology